Complaints Procedure

The aim of Wilmington Academy’s complaints procedure is to ensure that complaints relating to the Academy are handled in a timely and professional manner.

Initial Concerns

Wilmington Academy always tries to work alongside parents, carers and other relevant parties to ensure that all stakeholders are fully satisfied with the policy, practice and service that the academy provides for our young people.  We appreciate that occasionally there may be specific aspects that you may wish to discuss further or that you are dissatisfied with.  In order to work collaboratively with you, we ask that you contact the academy in the first instance to discuss your concerns.  We will endeavour to provide an initial response within 2 working days.  Please direct your question or concern in the following order:

  1. Form/Class Teacher – please email your concerns to and your email will be forwarded on for you.
  2. Head of College:
  3. Principal: Michael Gore

Formal Complaints

If a parent/carer wishes to make a formal complaint they should submit this in writing using the following link:

More detailed information relating to the complaints procedure can be found in the policies section of this website.