Complaints Procedure

The aim of Wilmington Academy’s complaints procedure is to ensure that complaints relating to the Academy are handled in a timely and professional manner.

Initial Concerns

Wilmington Academy always tries to work alongside parents, carers and other relevant parties to ensure that all stakeholders are fully satisfied with the policy, practice and service that the academy provides for our young people.  We appreciate that occasionally there may be specific aspects that you may wish to discuss further or that you are dissatisfied with.  In order to work collaboratively with you, we ask that you contact the academy in the first instance to discuss your concerns.  We will endeavour to provide an initial response within 2 working days.  Please direct your question or concern in the following order:

  1. Form/Class Teacher – please email your concerns to and your email will be forwarded on for you.
  2. Head of College:

Apollo College
Contact: Mr Pete Devlin

Jupiter College
Contact: Mrs Steph Goodall

Minerva College
Contact: Patrick Lonergan

Olympus College – Post 16 and IBCP
(Inclusive P16 IB courses and appeals)
Contact: Miss Lauren Evans

3. Principal: Michael Gore