Dear Parents/Carers,
We hope this letter finds you well. We wanted to take a moment to inform you about a recent issue we experienced with the payment system for food purchases at the beginning of September.
There were some issues with ParentPay at the beginning of the term whereby the tills in the restaurant were not syncing correctly with ParentPay, resulting in a display of a £0.00 balance on approximately 95% of student accounts. We understand that this may have caused confusion and frustration for both you and your child.
We would like to assure you that despite these issues, all students were provided with food and the restaurant staff members kept track of all purchases made by students and the corresponding amounts owed. These amounts are currently being taken from ParentPay accounts and will take a further period of time to rectify.
Please note that if you see a transaction on your child’s account that does not align with the date on which it was charged, there is no need for alarm. This discrepancy simply indicates that we are in the process of catching up with the payments and ensuring that every student’s account accurately reflects their purchases.
We sincerely apologise for any inconvenience this issue may have caused and want to assure you that the restaurant staff are doing everything possible to resolve it as quickly as we can.
If you have any queries or concerns regarding this, please contact your child’s College Office in the first instance and they will liaise with the restaurant to resolve any issues.
Thank you for your understanding and continued support.
Yours faithfully,
Mrs S Goodall
Head of College
College Contact Details
Apollo College Admin Office – Option 3 or via apollo-admin@wilmingtonacademy.org.uk
Minerva College Admin Office – Option 5 or via minerva-admin@wilmingtonacademy.org.uk
Jupiter College Admin Office – Option 6 or via jupiter-admin@wilmingtonacademy.org.uk
Post-16, Olympus College – Option 7 or via post16@wilmingtonacademy.org.uk
